Business Policy

At WIND-Training, we aim to provide exceptional service and value to our customers while maintaining transparency and fairness in our operations. Below, you will find our business policy regarding the redemption and refund of training plans purchased through our e-commerce platform.

Product Description

Our product offerings consist of training plans designed to enhance skills and knowledge in various domains. Upon purchase, customers will receive a unique redemption code via email, which grants access to the respective training plan.

Redemption Process

Customers are required to redeem their purchased training plan within a reasonable timeframe, as specified in the product description or terms of service. Redemption typically involves entering the provided code on our platform to gain access to the training materials.

Refund Policy

Once a training plan has been redeemed, our policy dictates that refunds will not be provided if the redemption occurred more than two weeks prior to the refund request. This policy is in place to ensure that customers have sufficient time to evaluate the quality and suitability of the training materials before committing to the purchase.

Exception

Exceptions to this policy may be considered on a case-by-case basis in extenuating circumstances, such as technical issues preventing access to the training materials or other unforeseen complications. Customers encountering such issues are encouraged to reach out to our customer support team for assistance.

Customer Support

We are committed to providing excellent customer support to address any questions, concerns, or issues that may arise regarding our products or services. Our dedicated support team can be reached via email, phone, or live chat during business hours.

Modification of Policy

Please note that this policy may be subject to change at our discretion. Any updates or modifications will be communicated to our customers through our website or other appropriate channels.

By purchasing and redeeming a training plan from WIND-Training, you agree to abide by the terms outlined in this policy. We appreciate your understanding and cooperation in ensuring a positive experience for all our customers.

If you have any further questions or require clarification regarding our business policy, please do not hesitate to contact us.

Contact Us

If you have any questions or suggestions about our Business Policy, do not hesitate to contact us at dev@wind-training.com